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Support

Troubleshooting guides, diagnostic references, and support resources to help you resolve issues with Notecard and Notehub.

Troubleshooting & Diagnostics

Start here when a device is not behaving as expected. These guides walk you through identifying and resolving common issues.

A systematic guide to diagnosing Notecard issues, whether you have local device access or are troubleshooting remotely via Notehub.

Troubleshoot and resolve cellular connectivity issues with your Notecard deployment.

Identify and resolve common GPS connectivity and positioning problems.

Capture and analyze Notecard trace logs for debugging connectivity and device behavior.

Understand how the Notecard manages connectivity, handles failures, and reports errors.

Learn about the penalty box system that temporarily prevents connectivity attempts to conserve power.

Understand how the Notecard retries connections and falls back across transport types.

Reference for error codes and status messages returned by the Notecard.

Device recovery procedures and answers to frequently asked questions.

Restore functionality to a non-responsive or bricked Notecard device.

Answers to common questions about Blues hardware, connectivity, security, and pricing.